9.1 Exercising the right of withdrawal
Pursuant to art. 52 of Leg. Decree 206/2005, the so-called Consumer Code (“Consumer Code”), as amended by Leg. Decree 21/2014, Users may withdraw from these General Terms and Conditions of Sale, without specifying the reason, within fourteen (14) days from the date of receipt of the goods purchased. The right of withdrawal must be exercised through a specific declaration to be sent to the Owner, by post, fax or to the e-mail address indicated in art. 1. In order to comply with said deadline, it is sufficient for the User to send notice of withdrawal, using the methods indicated above, before the end of the withdrawal period.
The declaration of withdrawal has free content. To assist exercising of this right, the Owner provides Users, at the following link, with the standard withdrawal form attached to the Consumer Code as Annex I, part B, which they may use at their own discretion.
9.2 Refunding of the amounts paid
9.2.1 If the right of withdrawal is exercised, the Owner agrees to refund the amount received from the User, including the delivery costs (excluding any additional costs deriving from the User's choice of a different delivery method, unless it is less expensive that the standard delivery method offered by the Owner), within fourteen (14) days of the moment when it is informed of the User's decision to withdraw from the agreement. Said refunds are made using the same payment method used by the User for the initial transaction, unless the User expressly indicates an alternative method in the specific representation indicated in art. 5.1 above.
9.2.2 The Owner reserves the right to suspend refunding of the sum paid by the User until the date of receipt of the goods from the User or until the User has demonstrated that the goods have been resent to the Owner, if this is earlier.
9.3 Returning the product
If the right of withdrawal is exercised, the User is required to return the goods at their own expense, undamaged, without undue delays and, in any case, within fourteen (14) days of the date when the Owner has been notified of withdrawal, at its registered office, as better indicated in art. 1 above. The deadline is satisfied if the User returns the goods before the end of the return period of fourteen (14) days.
The User pays the delivery charges of the goods.
The product being substantially undamaged is an essential condition for the right of withdrawal to be exercised, since the User is liable to the Owner for any reduction in value of the goods resulting from their different handling with respect to what is necessary to establish their nature, features and functioning. The Owner therefore hereby informs Users that it will not accept goods which have been opened, used and/or deteriorated following ordinary use.
Please therefore take care in handling the products for as long as they are available to you and in your possession. Please include the original packaging, instructions and other documents accompanying products, if present, when you return the article. You must return the product with the delivery document received when the product was delivered.